Nobody is perfect, and I'm definitely capable of making mistakes. Sometimes a design is just bad. I don't own every scanner I sell holders for, so oftentimes I have to go by a customer's specs or off the manufacturer's measurements, if available. Sometimes things arrive broken and I've even been known to ship the wrong holder to the wrong person. Whatever the issue is, I always make it right. The latest version of our instruction, tips, and FAQ can always be found by clicking HERE.